Refund policy

Overview

Frightmare Collectibles accepts returns only for items that are defective due to manufacturing or workmanship issues or in cases of fulfillment errors where an incorrect item was shipped.

Approved returns may be exchanged for the same item only, subject to availability. Refunds are not offered, except where required by applicable consumer protection laws or where we determine a refund is the appropriate resolution.

We may request photographs or additional information to verify eligibility before approving any return, exchange, or refund.

Return & Exchange Eligibility

Return or exchange requests must be submitted within 15 days of delivery, as confirmed by the carrier’s tracking information. Requests submitted after this period will not be eligible.

Eligible reasons include:

• Manufacturing defects

• Workmanship issues

• Incorrect item shipped due to fulfillment error

Requests outside these reasons may be declined.

Refund Options

When a refund is approved or required by law, refunds will be issued under the following conditions:

• Refunds are issued to the original payment method used at checkout

• Refunds are processed after the returned item is received and inspected

• Shipping fees are non-refundable, unless the return is due to our error or a verified defect

• Refund processing times may vary depending on the payment provider

Approved refund methods include:

• Original payment method refund

• Store credit, where permitted by law and agreed upon by the customer

We do not offer cash refunds or refunds to alternative payment methods.

Return Shipping Costs

• If the return is approved due to a manufacturing defect or fulfillment error, we will cover return shipping costs

• For any other approved return, the customer is responsible for return shipping costs.

Condition of Returned Items

Returned items must be:

• In the same condition as received

• Unused, unaltered, and unmodified

• Returned with original packaging, inserts, and accessories when applicable

The following are not considered defects and do not qualify for return, exchange, or refund:

• Minor paint variations or cosmetic imperfections

• Minor dents, dings, or surface scratches

• Packaging wear, shelf wear, or minor box damage

Damaged Items

If your item arrives damaged, you must contact us within 48 hours of delivery.

We may request clear photos of:

• The item

• Inner packaging

• Outer shipping box

Failure to report damage within this timeframe may result in the claim being denied.

Incorrect Items

If you receive an incorrect item due to a fulfillment error, please contact Customer Service as soon as possible.

We will:

• Arrange shipment of the correct item (subject to availability)

• Provide instructions for returning the incorrect item at no cost to you

• Issue a refund only if a replacement is unavailable or legally required

Exchanges

• Exchanges are available for the same item only

• Subject to availability

• Must be requested within 15 days of delivery

We do not offer exchanges for different products, variants, or substitutions.

Lost Packages

If a package is lost in transit, please contact us so we can assist with filing a claim with the shipping carrier.

Resolution is subject to the carrier’s investigation and final determination.
We are not responsible for packages marked as delivered by the carrier.

Pre-Order Items

All pre-order sales are final.

Frightmare Collectibles does not offer refunds, cancellations, or exchanges on pre-order items. Please review all pre-order details carefully before placing your order.

How to Request a Return, Exchange, or Refund

To initiate a return, exchange, or refund request, please contact us using one of the methods below:

Email:
📧 Loyd@frightmarecollectibles.com

Phone:
📞 (817) 600-7263

When contacting us, please include:

• Your order number

• A brief description of the issue

• Photos, if requested, to help us evaluate your request

Requests that do not meet the eligibility criteria outlined in this policy may be declined.

In-Store Returns & Exchanges

Approved returns or exchanges may also be completed in store, subject to the conditions below.

Store Location:

📍Frightmare Collectibles

17521 Matany Rd, Suite 1100
Justin, TX 76247
United States

Store Hours:

Friday–Saturday: 12:00 PM – 8:00 PM
Sunday: 12:00 PM – 5:00 PM
Monday–Thursday: Closed

Important conditions:

• In-store returns or exchanges are by prior approval only

• You must contact us by email before visiting the store

• Proof of purchase is required

• All in-store returns and exchanges follow the same eligibility rules, timeframes, and conditions outlined in this policy

Refunds, where approved or required by law, will be issued to the original payment method only and will not be provided in cash at the store.